Terms And Conditions

ACCEPTANCE BY CLIENT

MYIWEB (“The Service Provider”) agrees to provide to the Client named on this Order Form (“You”) the service(s) specified on this order form through The Service Provider’s Metro Network System, subject to the Conditions of Service and Use set out on the front of this order form and the Terms and Conditions set forth below.

The Service Provider reserves the right to require credit references and/or a security deposit prior to activation of the Service if, in The Service Provider’s sole discretion, it is deemed appropriate.

This service agreement will automatically continue as a month-to-month agreement once the initial term period, that was agreed upon by you, is reached

 

 

PAYMENT METHODS AND FEES

(Email: accounts@myiweb.co.za)

All services are paid for in advance/prepaid.

Prorata billing applies to new installations and changes on uncapped services only.

All subsidised amounts only count for debit order clients and not for EFT clients.

Monthly fees to be paid via preferred payment method: Debit order or EFT.

Debit order dates: 1st, 15th & 31st

If you sign up and your preferred method of payment is EFT, you are required to pay 3 months upfront.

EFT payments are due by the 1st of every month.

Provider reserves the right to change the billing period.

You are responsible for all charges and fees related to your Service Provider account and therefore you should take all steps necessary to safeguard your access to services which should include your login and password.

You will be responsible for notifying The Service Provider if you wish to use an alternative bank account for monthly payment. This information, including expiry date and billing address, must be received by The Service Provider in advance of the billing date.

NON-PAYMENT & SUSPENSION OF SERVICE

Client accounts that are paid by automatic debit order provided by the subscriber, are responsible to ensure that adequate funds are in the account on the debit order date.

In the case of a declined debit order, you will be notified to pay by cash or EFT.

Non-payment results in suspension of services.

An admin fee of R100.00 (Incl. Vat) is charged on the 3rd returned debit order.

In the event your account is suspended, you will be responsible for all and any late charges and charges in arrears including a R150 (incl. VAT) reconnection fee and may be listed on the relevant credit bureau.

ISPA Code of Conduct

Please refer to link for full Code of Conduct: https://ispa.org.za/code-of-conduct/

*MYiweb is a proud ISPA member.

BILLING DISPUTE

Should you wish to dispute any invoice, statement or charge, you can do so in writing to accounts@myiweb.co.za within 10 days of incurring the charge from The Service Provider, otherwise The Service Provider will deem the charge valid.

If the dispute is valid and The Service Provider has incorrectly charged your account, credits will be applied back to your Service Provider account to be applied to future charges.

RELOCATION

When relocating, our clients need to notify us at least two weeks prior to moving. This will provide us with enough time to see if your new location is within our coverage area.

A migration form will need to be signed.

There is a once off relocation fee (R999) on wireless equipment.

Should the client remove the equipment themselves, MYiweb does not take any responsibility for any damages and the relocation fee will then be R550.

If you have an outstanding balance, MYiweb will not be able to process the relocation unless you have made a payment arrangement, or you settle your outstanding balance.

Should you have fibre and relocate to an area that has fibre as well, you will be liable for all installation & activation fees.

Should you move into an area where MYiweb will no longer be able to provide a service, normal cancellation terms and conditions apply.

CANCELLATIONS

In the event you choose to terminate your account for any reason, you must do so in writing to cancellations@myiweb.co.za no less than 30 days (one calendar month) in advance of the start of your next monthly service period.

If termination is within 12 months of service activation, an early cancellation penalty will be charged to recover all subsidised amounts.

If you are outside of any initial term period agreement and if your account is current and paid to date no penalties will be charged.

Should any equipment that belongs to MYiweb not be recovered, the client will be liable for a once off charge.

This penalty will be charged directly to your bank account with details supplied at time of sign-up, or in the case that the bank account is no longer valid or is returned as declined, you agree to pay all charges to The Service Provider along with any third-party collection fees that are incurred during the collection process.

Either party may terminate this Agreement at any time with no less than 30 days’ notice in advance of the start of your next monthly service period in writing.

A final invoice will be provided to the client.

NON-TRANSFERABILITY OF SERVICE

Your rights and privileges under this agreement cannot be sold or transferred without the prior written consent of MYiweb.

ACCEPTABLE USE POLICY

By accepting the terms of this agreement, you are also bound by the Acceptable Use Policy of the service ordered.  The AUP can be viewed at https://myiweb.co.za/aup.html

CREDIT CHECKS

By signing this agreement, you agree to consent that MYiweb may perform any necessary credit reference checks on the relevant 3rd party platforms available.

UPGRADES, DOWNGRADES & CONVERTING

Upgrade:

Should you wish to upgrade your package, are required to sign a Migration contract to ensure you are upgraded to your preferred package.

Should you wish to upgrade with immediate effect, prorata charges may be applicable.

 

Downgrade:

Should you wish to downgrade your package, a downgrade fee of R400 is applicable.

You will also be required to sign a downgrade/Migration contract to ensure you are downgraded to your preferred package.

Converting:

If you wish to convert from wireless to fibre, you are required to sign a Converting form to ensure that the correct packages and services are amended.

If you convert from wireless to Fibre, the wireless dish would need to be returned to MYiweb.

Please note that there may be charges for installation and activation.

These fees may vary depending on the provider.

EQUIPMENT & WARRANTIES

The dish that is supplied for wireless internet access is not covered by Hitec Sure for damage caused by lightning.

It is the client's responsibility to insure the equipment as part of their household insurance.

Should your dish be damaged by lightning and is not covered by insurance you will be liable for a charge of R2200 for replacement of the equipment.

CALL OUT / SERVICE CALL

If a client requires a technical team to go out to investigate or assist with general queries on site, MYiweb will arrange for a team to be dispatched which may take up to 2 business days.

Should there be a fault due to MYiweb the client won’t be charged for the call out.

However, should the fault be found due to the user, local network and or software, the client will be held liable for a call out fee of R550 an hour Incl VAT.

INSTALLATIONS

MYiweb’ s technical coordinator will contact the client within 24 hours after receiving the signed contract.

The coordinator will confirm a convenient time and date to book the installation with the client.

Should a client request the installation for a Saturday, it can only be booked if there are more than two installation for that day.

NETWORK MAINTENANCE & GENERAL IMPROVEMENTS

For the Service provider to continue offering the highest level of quality network access and other related services such as hosting etc, The Service Provider reserves the right to effect changes to the rules of operation, accessibility and security procedures and the provision, type and location of the Service.

General network and other related maintenance will be performed during non-peak times and will generally be communicated to Service Provider clients in advance.

From time to time, network maintenance is performed by our providers and adequate time is not always provided for us to notify our clients.

Emergency maintenance could take place without prior notification.

CLIENT INDEMNIFICATION

The client hereby agrees to indemnify and hold harmless The Service Provider from all claims, actions, costs, expenses, damages and liabilities at law or in equity, including legal costs, arising in any way from the Service or your use thereof including without limitation claims of slander infringement of patents arising from combined with, or used in connection with the Service or The Service Provider’s network system.

UNLAWFUL USE

MYiweb services may only be used for lawful purposes and activities. We prohibit any use of our network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic of South Africa.

 

This includes:

Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.

Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic South Africa or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.

Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover, MYiweb cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by MYiweb network, or otherwise available through access to our network, whether for commercial or non-commercial purposes.

Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent.

Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with MYiweb on behalf of another subscriber without their consent.

Any violation of the exchange control laws of the Republic South Africa.

Any activity that results in the sale, transmission or distribution of pirated or illegal software.

Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic South Africa, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident, and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, MYiweb will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using MYiweb resources, including the provisioning of all personal identifiable data.

INFORMATION ON PROTECTING CHILDREN

CAPPED SERVICES

Rollover of Data
Should a client not use all your purchased data within a month (1st to last day of each month); the unused data will carry over to the following month for a period of 3 months. As the data is exhausted the unused data from the oldest months accumulated data will be added to the service. To use the rollover, a client must first deplete their monthly allocation of data. Once the monthly allocation is depleted the rollover data will automatically become available.

UNCAPPED SERVICES

Uncapped services are designed and intended for personal use only.

The Uncapped Services may not be repackaged/broken down and sold to 3rd parties, may not be used to provide network services like hosting/mail/ftp/backhaul for Wi-Fi/internet cafes and other networks.

The use and/or exploitation of our uncapped services for commercial use is strictly prohibited. (We have very competitive Per Gb pricing for commercials).

The Acceptable Use Policy for the Home Uncapped, Premium Uncapped and Premium Plus Uncapped can be found here or https://myiweb.co.za/aup.html/ By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.

All uncapped services are billed within a calendar month (1st to last day of every month). Your Proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.

FIBRE

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. To use the Fibre Data purchased from MYiweb a Fibre router/modem is required. This router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used. Un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causing damage to the service provided by the Fibre Line Provider/MYiweb or its infrastructure, is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

Areas marked as available on the map may not be Fibre ready at your address due to several factors. Pre-orders do not guarantee that Fibre will be available at your address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days. This time frame is however not guaranteed. MYiweb only offers Fibre to the Home services through our Fibre Line Providers Currently.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. MYiweb will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered, and the incorrect address is supplied, the client will be responsible for all charges relating to the order being placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Cancellations for fibre lines are only submitted at the end of each month. The cancellation request must be submitted via the Client Control Panel at least 30 calendar days before the cancellation date. The earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to the 30-calendar day notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed. This fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day. This time frame is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to the clients account once MYiweb is advised of the charges by the Fibre Line Provider.

By completing the order, it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

(ICASA licence held by HiTec Sure)

VoIP

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by MYiweb is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.

The billing and call time for a new service purchased is Prorata. The service is a monthly billed service which will continue a month to month basis until cancelled.

Company Detail Verification (Businesses):

Company registration documents

Tax Clearance Certificate

SARS registration documents, or

Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)

New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for a service will result in the suspension of the service until payment in full has been received. The client will not be able to make or receive any calls while the service is suspended. Should a debit order or credit card payment fail, the service will be suspended immediately and only reactivated once payment has been received.

Cancellation of this service can be requested via Email - cancellations@hitecsure.com before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.

 

VoIP - Porting

Clients can port their existing residential Telkom or Neotel numbers to MYiweb. Supporting documents such as, but not limited to, ID Copy, Proof of payment for current account with the Operator you are porting away from, as well as the latest invoice will need to be given on signup. Once porting has taken place, for either a stand-alone telephone line or a telephone line with DSL, the client will have to contact the provider to cancel their unwanted services. MYiweb will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting.

VoIP – RICA

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a bar-coded form of identification. Failure to produce the required information will result in the product not being activated, regardless of any amounts billed.

Provisioning of the product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase, regardless of whether the person/s has been RICA' d previously. The person using the VoIP service, is the person who will be vetted and must therefore be available when the documents are collected. Under no circumstances will a third party be able to hand over the documents of the user. Should the order be for business purposes an authorized representative for the business must be available for the collection of documents and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with MYiweb for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

 

The following documentation, together with legible copies thereof, will be required for the RICA verification:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

 

For a Business:

Proof of Company Details

Proof of Address

Letter authorising selected representative to act as representative on behalf of the business

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

 

 

RAIN & LTE

LTE
SIM cards provided by MYiweb are not automatically LTE enabled. LTE capable MYiweb Mobile SIMS can be activated for LTE services via the Client Control Panel. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for MYiweb Mobile Data will need to request the activation of LTE with MTN directly.

An LTE capable device is required to obtain LTE speeds.

Purchasing of Data and Devices
MYiweb reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been positively verified by a bank.

All purchases of data are prorata on the day of purchase, both the data allocation and price are prorata. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.

Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.

Rollover of Data
Should you not use all your purchased data within a month (1st to last day of each month); the unused data will carry over to the following month for a period of 3 months. As your data is exhausted the unused data from the oldest months accumulated data will be added to your service. To use your rollover, you must first deplete your monthly allocation of data, once the monthly allocation is depleted your rollover data will automatically become available.

EXAMPLE
Used up all their data for June, July and August. In September they run out of data. MYiweb will automatically allocate the unused data from June to their data service first. If this is depleted as well, MYiweb will automatically allocate the unused data from July and if this is depleted, MYiweb will automatically allocate the data from August. If you reach the end of September and you only needed to use your rollover data from June and July, the unused data from August will be available to use in October.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment is dishonoured for any reason whatsoever, all data that has accumulated will be forfeited and will not be re-allocated on payment for the service. Should you cancel your service any accumulated data will also be forfeited.

Device Support
Technical support is provided for the setting up of the APN on the client's device. MYiweb does not offer support on applications or set-up of device applications such as email.

Existing SIM
Clients can use MYiweb Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim's). The client's use of their existing MTN contract sim is subject to the same Terms and Conditions as all other MYiweb Mobile Data products and services. Should MYiweb fail to verify your MTN sim with MTN for provisioning of MYiweb Mobile Data your order will be deleted (all purchases within the order) and the purchase/s will need to be re-purchased.

"Topping-up" Data
Mobile data clients can top up their data should they exhaust it at any time during the month. This top-up can be done via the Control Panel or Mobile Control Panel. Data that has exceeded the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.

Cancellation of Data
If a data product is cancelled the SIM card linked to the product, including any unused data, will be cancelled on the requested date. If the client has opted to use their own SIM, the MYiweb Mobile Data service will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.

Failure to Pay
Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the MYiweb Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.

Mobile Devices, Warranty and Exchange/Return Policy
Certain Mobile Devices are only available to be purchased together with a Mobile Data product and cannot be purchased as a stand-alone product. MYiweb has a 7-business day device return policy from date of purchase. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. MYiweb will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to MYiweb or the Supplier. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics

All Mobile Devices are covered by a product specific warranty as per the manufacturer's warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrectly sized SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer's warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, MYiweb, nor the Supplier, will be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by MYiweb' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

Device warranty claims for Xiaomi products are supplied and serviced by Mobile in Africa. Warranty claims for these products will not be facilitated by MYiweb unless otherwise stated.

The warranty on Xiaomi Smart Phones is 12 months, the battery and accessories provided with the smart phone carry a 6-month warranty.

Device warranty claims for Huawei products and devices will be handled by MYiweb who will deal directly with the Supplier on the client’s behalf.

The warranty on Huawei devices is 12 months.

To speed up warranty claims and repairs we are required to provide the purchaser's contact details to the suppliers. These details are provided to the supplier on condition that it may only be used to verify the purchase of the product and will not be used in any other manner.

Please note that the Delivery of Xiaomi Devices once payment is confirmed are handled by the Supplier and not MYiweb. All Deliveries, which include a SIM Card, are subject to RICA verification and the client be required to provide certain documentation on delivery. Please refer to the section below on Identity Verification Requirements for more information on RICA.

Identity Verification Requirements (RICA)
By accepting the Terms and Conditions for RICA the client undertakes to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required information will result in the product not being activated, regardless of any amounts billed.

Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by MYiweb are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative of the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with MYiweb for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Company Details

Proof of Address

Letter authorising selected representative to act as representative on behalf of the business

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

Company registration documents

Tax Clearance Certificate

SARS registration documents, or

Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)

RAIN LTE-Advanced – (https://www.rain.co.za/#/terms-and-conditions)

The LTE-Advanced service is provided on the RAIN Network and is a best effort service with no minimum service levels offered. Speeds within specified coverage areas displayed on the coverage map generally range up to 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Unused monthly data carries over for one month. Where a client has not used their entire monthly allocation of data from their package, it shall not expire in the same calendar month, but rather expire in the following month. For example, if a subscriber with a 55GB package allocated for the period 1 to 30 June, has 5GB of their data package remaining, the 5GB shall be valid until 31 July at 23:59. The maximum roll-over period for unused data is one additional calendar month.

You can purchase additional data should your monthly allocation run out. This is a once off purchase, payable immediately. The top-up data is valid for 30 days from purchase and will expire thereafter E.G. You purchase 1GB of top-up data on 15 September, you have until the end of the day (23:59) on 14 October to use this data. Any data not depleted by 23:59 on 14 October will expire.

Where unused top-up data carries over from month one to month two, the top-up data will be depleted first, thereafter any monthly carried over data and then the monthly data.

This service is a mobile wireless service which can be used anywhere within RAIN Coverage areas. MYiweb will not provide Support Services with regards to coverage where the service is used outside of a RAIN Coverage Area. Clients who proceed with the purchase of a RAIN service and are not covered under the RAIN Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the RAIN Coverage Map. The RAIN SIM supplied must only be used in an approved compatible device (listed below). MYiweb will not provide Support Services if the SIM is used in a non-compatible device.

Approved Compatible Devices

Huawei B618

Huawei B315

Huawei B2338

ZTE MF253

ZTE MF283+

ZTE MF286

TP-Link MR200

Approved Compatible Devices carry a 12-month Warranty if ordered through MYiweb. Device warranty claims will be handled by MYiweb who will deal directly with the Supplier on the client’s behalf.

In line with the Consumer Protection Act, MYiweb has a 7-business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 7 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Clients initial purchase of data will be billed prorata and you will receive prorata data will be supplied. A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, MYiweb will allocate a prorata amount of data, because the invoice will be calculated and generated on the day of purchase and not the day of delivery. MYiweb will re-calculate the amount due according to the date of activation and credit the balance to the clients account.

Clients signing up before the 30th of November 2017 will receive double their monthly data every month until 30 November 2018. Upgrades/Downgrades only take effect on the 1st of the month following the request. Upgrades/downgrades set in November 2017 will only take effect on 1 December 2017 and will not qualify for the Double Data Promotion as the Promotion ends on 30 November 2017. The service must be renewed monthly to qualify for this Promotion. The Double Data Promotion is not available for upgrades/downgrades from 1 December 2017. Any upgrade/downgrade done on a Double Data service will result in the Double Data being lost.

Once delivered please allow up to 24 hours, from the time the SIM Card is inserted into a compatible device, for the data to be allocated. Please note that the SIM must be inserted into an Approved Compatible Device within 48 hours of taking delivery. Failure to do so will result in the SIM being deactivated.

Please note that the purchase of the RAIN LTE service is subject to RICA and the client will be required to provide certain documentation to the courier on delivery. These requirements will be communicated to the client before delivery takes place. RICA Requirements are explained in detail in the sections above.

 

 

Cell C Fixed LTE – (https://www.cellc.co.za/cellc/terms-conditions)

Cell C Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as, but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Unused monthly data does not carry over and will expire at the end of each month.

Additional data can be purchased should the monthly allocation run out. This is a once off purchase which is payable immediately. The top-up data is valid for 30 days from purchase and will expire thereafter. Monthly data allocation will be depleted first, thereafter top-up data. E.G. You purchase 1GB of top-up data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.

This service is a mobile wireless service which can be used anywhere within Cell C LTE Coverage areas. MYiweb will not provide Support Services when the service is used outside a Cell C LTE Coverage Area. Clients who proceed with the purchase of a Cell C LTE Data service and are not covered under the Cell C LTE Coverage Map at the address they intend to use the service at do so at their own risk. Service is in no way guaranteed in areas not displayed on the Cell C LTE Coverage Map.

Any LTE compatible device can be used, but we recommend these devices

Huawei B618

Huawei B315

Recommended LTE Devices carry a 12-month Warranty if ordered through MYiweb with their SIM. Device warranty claims for the Recommended LTE Devices will be handled by MYiweb who will deal directly with the Supplier on the client’s behalf.

In line with the Consumer Protection Act, MYiweb has a 7-business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 7 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Initial purchase of data will be billed prorata and the client will receive prorata data. The only payment methods that will be accepted for this service are Credit Card and Debit Order. Please note that any other services already on the Profile which the purchase is being made on will automatically update to the chosen payment method (Debit Order/Credit Card). A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation. MYiweb will allocate a prorata amount of data, as the invoice was calculated and generated on the day of purchase and not the day of delivery. MYiweb will re-calculate the amount due according to the date of activation and credit the balance to the clients account.

The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted into an LTE compatible device for the data to be allocated. Please note that the SIM must be inserted into a Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.

The purchase of the Cell C LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM. The requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Digital Planet on behalf of Internet Solutions and MYiweb. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Digital Planet. As such please be advised that your personal details will be received by the courier, Digital Planet and Internet Solutions. Your personal details will only be used for RICA and for no other reason provided it is not required by law.

RICA Requirements are explained in detail in the sections above.