FREQUENTLY ASKED QUESTIONS

F&Q

How is my service billed?

Our services are billed for in advance. This means that when you are debited, you are paying for the next month's service.

F&Q

Are there any 

pro-rata charges? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

Which debit order dates do you support? 

We allow customers to choose the 1st, 15th & 31st of every month.

F&Q

Can I stop my service when I go on holiday?

Unfortunately, we do not allow for the temporary suspension of services. We have to continue operating a reliable network, monitoring links, billing etc. regardless of your usage.  

F&Q

My router is showing an orange light/ no internet? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

When I scan for my WiFi network name, I am not seeing my selected WiFi name?

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

How do I check my usage on a capped MYiweb Wireless account? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

How do I perform a speed test on my link?

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

What speeds can I expect to get during the peak hours of 6 pm-10 pm? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

One of my devices cannot connect to the WiFi?  

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

What warranty does my router carry? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

Lightning damage to dish? 

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

Relocating?  

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)

F&Q

Can I pause my wireless or FTTH service while I am away?  

Yes, there is, as the service is billed for in advance. These charges will be calculated on the day of your installation and you will be provided with an invoice. Should you have questions in this regard please contact our accounts department. (* Pro-rata rates are don't apply to capped services.)